Archives: FAQs

Customer FAQs

How can help me?

Having a hard time understanding your prof? Didn’t understand the lecture? Not sure what you should focus your time and energy on? Simply put, we are experts at the ADMS 2500 course offered at York University. We have years of experience tutoring this course and we know the kinds of questions that tend to show up on tests and exams. Our tutors offer easy to understand lessons that focus on solving test-style questions. We use your course outline and same textbook you use in class to create out content.  We leave the BS out of it and focus on what you need to know in order to do well. Don’t take our word for it though, check out the preview on the homepage and see how you feel after watching a few videos.

What’s the difference between you and the free tutoring videos on the Internet?

That’s easy, our expert tutors know exactly what to teach you based on our experience with past tests and exams. With a YouTube video you may not know if what you are being taught is considered too basic or too advanced for this course. More importantly, you will find everything you need in one convenient spot. You don’t need to look around for different topics, we teach you everything you need to know, using the textbook you use, in the order your professor teaches. We have expertise specific to ADMS 2500 at York University that will guide you to success in this course.

What is your refund policy

Due to the digital nature of the product, there are absolutely no refunds possible for any reason.  Please be sure to double check the item being purchased before finalizing the purchase.

If you are unsure of making the purchase, please view the free previews on the home page as well as by going through the various topics and watching any sections marked “Preview” or “Free”.

How long do I have access to the videos?

Access to premium content will expire 1 week after the final exam date (as per the university exam schedule) in the semester the purchase was made.  For extended access due to exam deferral, you must e-mail us through the contact form available with a request for extension BEFORE the account expires.  Extensions will be granted on a case by case basis and only a single extension is possible.  If an account expires, an extension is not possible.

How does access to the videos work?

Register for a free account and video solutions to the homework will be available immediately for no cost. Access to premium content is granted immediately after a secure online credit card transaction. If you already have an account, sign in before purchasing additional access in order to add access to the same account.

What’s the difference between the videos and in-person reviews?

Some students prefer the convenience of watching tutorials at their own pace or are unable to come to an in-person review. They may also prefer online videos as it is more cost effective. Other students want to be able to interact with the tutor and have a weekly schedule to keep them on track. They also want the security of being able to ask a tutor a question when they are having an issue. The choice is up to you.